How Do Ad A Second Q7 Camera Tothephone

Office 1：Installation Related

Q1.one: Exercise I accept to create a Kasa business relationship to be able to use the photographic camera?

Yes, if this is your first Kasa device, you will exist asked to create an business relationship when you lot add your starting time camera. A Kasa account will allow you to manage the Kasa Cam and other Kasa devices. After you create your account y'all'll be sent a verification email to consummate the registration process. For more than details, refer to FAQ 1961.

Q1.2: What kind of devices and Bone version is the TP-Link Kasa App compatible with?

Whatever mobile device running iOS ten or in a higher place, Android 5.ten or above.

Note: Currently, there is no programme to back up the Os such as Windows phone, Kindle or Kindle Burn, and the Kasa App is only available on mobile devices but not computers.

Q1.3: What encryption types do the cameras support?

The Kasa cameras simply support WEP and WPA/WPA2 encryptions.

Portal, WPA/WPA2 enterprise and open up/unsecured networks are not supported.

Notation: Kasa smart devices practice back up subconscious SSIDs.

Q1.four: What are the frequencies used for Kasa Cams? Does the Kasa Cam use the ii.4GHz or 5GHz band?

KC120(US)_V1, KC120(European union)_V1 and KC200(U.s.)_V1 support both two.4GHz and 5GHz, while all of the other Kasa Cams and Kasa Spot Cams support 2.4GHz only.

Q1.5: What practice the various LED colors mean on the Kasa Cam?

The Kasa Cam has an LED on the forepart, you can know the current status of the camera from the LED.

Organization LED Colors	Status
Solid amber	Rebooting
Alternating amber and light-green	SoftAP Fashion
Flashing red	Connecting to Wi-Fi
Flashing green	Continued to Wi-Fi
Solid green	Bound to Deject
Flashing bister	Resetting to SoftAP/Factory mode

Q1.6: How can I mountain my Kasa Camera?

Every Kasa Cam comes with a mountable base plate, indicator label and screws. The Kasa App provides you with pace-by-step instructions for mounting it on wall. Select Device Settings for your Kasa Cam, whorl downward to Wall Mount Guide for farther instructions. Once y'all take screwed in the base of operations plate you lot may attach the camera and suit the lens to the desired view.

Function 2：Move Detected&Notification Related

Q2.1: What if the Kasa camera is too sensitive or non sensitive for motions?

If you feel your Kasa camera is too sensitive, please navigate to the camera Device Settings page on the Kasa App, then tap Privacy and Sensitivity where y'all tin can find settings to change the sensitivity of the detection to a lower/higher level.

Q2.2: What does the Notification Frequency option do for Kasa Cams?

The notification frequency setting allows users to receive a single button notification per v minutes for multiple activities detected inside this time menstruation. Notification frequency can be enabled from the camera's notification settings and will be useful for users who have their camera pointed to a decorated surface area.

Q2.3: Why in that location is no clip or snapshot in the Action Center when move detected?

For SD carte models such every bit KC105, KC115, KC400 or KC410S, etc., we do not provide gratis cloud storage or the Activity Notifications with Snapshots.

The user will have to subscribe to one of our paid Kasa Care subscription plans to enable the features.

Q2.4: Does Kasa camera support e-mail notification when information technology detects an activeness?

Nope, Kasa cameras just support Kasa App Push Notification currently and it doesn't support E-mail Notification.

Q2.5. If the 24-hour local recording function is enabled on the Kasa app, tin the motion/audio detection part of KC105/KC115(SD Card model) work at the same fourth dimension? Volition the clips triggered by motion/sound exist uploaded to the cloud server or saved to the SD card?
1) Motion/sound detection part can take upshot at the same time.
ii) The clips triggered past motion/sound will be uploaded to the cloud server if your camera has a Kasa Care subscription.
3) If y'all are using the SD bill of fare recording, all 24/vii videos volition be saved to the SD menu at the same time.

Part 3：Live View Related

Q3.1: Who tin can view my camera and video clips?

Merely the individuals who have signed into the associated Kasa account can view your photographic camera and clips. All video streams and activities associated with your Kasa Cam are private and can only be viewed past those signed into the Kasa Account.

*Note: Nosotros recommend that you lot never share your business relationship information with anyone.

Q3.2: Can I view multiple Kasa cameras at the same time?

Users can view multiple Kasa cameras at the aforementioned fourth dimension. All Kasa cameras volition list on the Camera page of the Kasa App and you are allowed to view all of them past just sliding up and down.

Q3.3: Can multiple accounts/devices view the Kasa camera at the same time?

Currently, one camera tin can exist controlled or managed by only ane business relationship. But it allows different mobile devices (upwards to ten phones) which login with the same account to view the camera at the aforementioned fourth dimension.

Q3.4: What should I do if the screen of my camera has an abnormal colour (pinkish, purple, green, etc.)?

1. Movement information technology to a different position with a different light surroundings and see if the issue arises again.
two. There is a possibility that the filter got stuck. Please give information technology a adept shake and come across if it would work.
iii. Switch between day mode and night mode, check if the switching between mode works fine. Make sure you lot can hear a click sound when switching.
four. Please try to reboot the camera past powering it off and on, then check again.

Need more assist? Contact TP-Link Support

Q3.5: How long can I picket the Alive stream of Kasa camera using the Kasa app?

1) If the Kasa app continued to the Wi-Fi network of the router which the KC photographic camera continued to, the Kasa app can watch the Live stream all the fourth dimension, no time limit.

two) If the Kasa app is connected to the other Wi-Fi network when you watch the Alive stream of the KC camera, or if you are viewing the camera on multiple phones at the same fourth dimension, you can watch the Live stream for ten minutes, then you will be prompted to proceed. Click Go on to continue watching.

iii) Use the third-party device such as Google Home Hub, Echo show, fire TV to watch the Alive stream of KC camera, it volition be asunder automatically when it arrives in 10 minutes. If you want to go on watching, take the Echo show equally an example, you need to ask information technology to show again by voice control "Alexa, show me the [Photographic camera Proper noun]".

Part four: Third-Political party Related

Q4.one: How to view Kasa photographic camera on a computer?

Currently, we don't have camera control software for a PC nor can we view the Kasa Cam directly on the web, you can employ an Android simulator on PC to install the Kasa APP every bit a workaround.

Q4.2: How tin I apply Kasa cameras with Chromecast?

To use Kasa cameras with Google Assistant, you demand a Google Chromecast, a Google Home Hub and any smart brandish that supports Chromecast (such as a Tv set with congenital-in Chromecast). After configured, y'all can sentry the live feed from any Kasa cameras via a spoken command, and y'all can refer to this link to know the commands the camera support.

Currently, the Kasa cameras don't support "camera on/off" control due to possible security risks. For example, an intruder could potentially shut off your cameras with a elementary command.

Watching the live feed of Kasa cameras through Google Assistant will employ your internet traffic equally it'southward a Deject-to-Cloud service. In consideration of your extranet traffic and functioning, the live feed will stop afterwards x minutes. Even so, you lot can inquire Google to bear witness the camera once again if you want to continue streaming.

Q4.iii: What third-party services does Kasa Cam support?

Kasa Cam supports both Amazon Alexa and Google Home Banana services.

For Amazon Alexa: http://www.tp-link.com/us/faq-1952.html

For Google Assistant: https://www.tp-link.com/usa/faq-1558.html

Q4.iv: Does the Kasa camera supports RTSP streaming or ONVIF protocol?

No, the Kasa camera does not support RTSP or ONVIF protocol.

Part 5: Audio & Video Related

Q5.1: How to adjust the volume of the Kasa photographic camera from the Kasa APP?

There is no option on the Kasa APP that allows you to adjust the volume or mute audio. Yous may need to adjust the media volume on your telephone directly.

Q5.ii: What can I do if the audio from the Kasa camera sounds a scrap muffled?

If the audio is muffled or there is dissonance/repeat when watching the live view or recorded videos of the Kasa camera, attempt below troubleshooting steps.

one. Relocate the camera in case in that location is any other device that may have interference with it.

2. Move and put the phone much farther away from the camera or at least put them in two dissimilar rooms and test the two-way audio again.

Q5.3: Why there is no sound in the recordings from my Kasa Cam?

Generally, it will enable audio automatically when you lot watch Live View of the photographic camera. If there is no audio when streaming, please follow the troubleshooting steps beneath.

1. Adapt the media volume of your phone and ensure it is Non in Silent Mode. If you have an iPhone, delight flip up the hardware switch on its left side.

ii. Open Kasa App, navigate to the Device Settings folio, tap on Privacy and Sensitivity and ensure you select Record Video and Audio.

3. Download the recorded clips/videos to your phone. Then check if you tin can hear the audio while playing the videos.

four. You lot could try on another phone if y'all have one.

If the above steps cannot fix the trouble, information technology'southward suggested to contact TP-Link back up via Email.

Part vi: Recordings & Clips Related

Q6.ane: Does the Kasa camera support manual recording?

If you have a Kasa Care subscription for the photographic camera, manual recording function can be enabled on the Kasa photographic camera's live view interface.

Click on the scarlet dot, and the manual recording will be on. The manually recorded clip can be upwards to five minutes long and users can view these clips in the Activeness list on Kasa App (aforementioned place where the users visit detection clips).

Q6.2: Why can't I use the transmission recording feature on my Kasa Camera?

A: If you cannot see the manual recoding button on the alive view page of the photographic camera, it is probable that you have not subscribed to the Kasa Care Plan, thus there is No gratis deject recording for the camera.

After the subscription, yous volition meet the recording button and utilize the manual recording feature, the clip recorded will exist saved to the activity eye.

Q6.3: How tin I delete recordings of Kasa camera from Kasa APP?

Now, in that location is no such option or setting on Kasa APP to delete SD menu recordings. The cloud recordings tin only exist deleted ane past one.

Q6.4: Does Kasa Cam monitor 24/7?

Yes, Kasa Cam monitors 24/7. With a Kasa Care subscription, the camera records clips just when motion or sound activeness occurs.

*Note: For cameras that back up SD cards, you can Salve your footage using a Micro SD bill of fare (sold separately) and play dorsum with your Kasa Smart APP.

Your camera must be powered on for the monitoring to accept place.

Q6.five: Can we delete the 24/seven recording on Kasa App?

No, it doesn't support deleting the 24/7 recording.

Q6.six: How tin I download a Kasa cam clip to my PC?

You lot are not able to download a camera clip to your PC direct, nor tin you download multiple clips at a time. All the same, you tin download the clip from the Kasa App ane past one. The downloaded clip will be saved in Photos on your phone, then you can sync it to your PC.

Q6.seven: How practice I get dorsum my deleted recordings of Kasa Cam?

Sorry, the deleted recordings of the Kasa Cam are irreversible since they were completely removed from TP-Link Deject Server.

Q6.8: If the Micro SD bill of fare has a chapters of 32G, how long tin he record after enabling the 24-hour recording role?
The recording time has a bang-up human relationship with the scenes taken past the user, usually about 1-2 weeks. If there are many moving objects in the scene the user takes, the fourth dimension will be shorter.

Q6.nine: If the Micro SD bill of fare is full of recordings, will the newly recorded videos automatically overwrite the old ones?
A: Yes, the newly recorded videos will overwrite the sometime videos and this procedure volition starting time from the oldest one.

Part 7: Other Questions

Q7.1: How secure is this camera?

Information security is important to us and we understand that it is essential for your peace of mind. Nosotros use industry-standard AES 128-bit encryption with SSL/TLS. Kasa uses Amazon Web Services (AWS) for cloud infrastructure and storage. For more information regarding Amazon'southward security policy refer to AWS Cloud Security. Refer to TP-Link's Term of Use for more information.

Q7.ii: How much information will my Kasa camera use when watching alive video or uploading the clips to Cloud?

The recommended bandwidth for uploading a photographic camera video to the cloud volition vary due to dissimilar photographic camera types and resolutions. The upload bandwidth for each camera would be around ii-2.5Mbps to stream a live feed or upload videos at 1080p resolution. Please ensure your network meets this requirement and if necessary, arrange the resolution accordingly to stay within the upstream limit.

Most importantly, however, the actual streaming experience would be affected by the surrounding wireless interference and the signal strength, even when the bandwidth is enough. In this case, it'southward suggested to eliminate possible wireless interference (similar Bluetooth devices, USB 3.0 devices, cordless phones and microwave ovens) or place the camera closer to the router.

Q7.3: How many Kasa cameras can be managed by one account?

In that location is no quantitative limit on the cameras that tin be set up or controlled by i account on the Kasa App.

Q7.4: What should I do if I've forgotten my password?

You tin can refer to this link to solve your problem.

Q7.5: How do I change my login email address on Kasa App for Kasa cam?

If you want to change the login email accost on Kasa App, please click on the three-line icon on the pinnacle left corner of Kasa App, hit the current login business relationship and you will see Sign out from Kasa, just click on it and sign out. Then click "Log In" again and type in your new email accost and password, and you volition exist able to see all the devices bound to the new business relationship.

But please notation if your Kasa devices accept already been bound to the previous account, you volition need to remove those devices first from the old account and bind them to the new ane, here is the guide for unbinding them from the old business relationship.

Q7.6: Can I apply my Kasa photographic camera anywhere if in that location is no internet?

You can utilise the camera or watch the alive view without an internet connexion, but please ensure both your telephone and the camera are connected to the same wireless network.

Annotation: Motility detection or any other service associated with the TP-Link Cloud will not work if there is no internet admission.

Q7.7: How long is the Kasa Cam's power cord?

Each Kasa Cam comes with a 10-foot USB cablevision and an AC adapter meant to be plugged indoors only.

Annotation: For the Kasa Cam Outdoor, please make sure the Ac adapter or the Kasa Hub is plugged indoors or into a weatherproof outdoor outlet.

Q7.eight: What is Camera Power?

With Kasa Cam'due south Camera Power choice you can enable or disable recording of video and audio. When you disable this pick, your photographic camera will non record sound or video, and you will non receive any event notifications. All the same, alive video and audio streaming still work.

Q7.9: Tin can I turn my Kasa camera on or off from my mobile phone?

Unfortunately, it doesn't back up to plough on/off the photographic camera on the Kasa App at nowadays. If you want to turn on/off the camera, yous need to switch information technology off manually or you may just plug the camera into a smart plug like HS100/HS105 and set a schedule to turn it on/off automatically.

Or yous can disable recording of video and audio with Kasa Cam's Camera Power option, simply please note that when you select this choice your camera will not record audio or video, and you volition not receive any event notifications.

Q7.10: How exercise I turn on or off the dark-green LED on the front of the Kasa photographic camera?

If you want to plow on or off the green LED on the front of the Kasa camera, navigate to your camera'southward live view screen and access the device settings. Coil downwardly to a toggle switch for Status LED.

Q7.11: How do I use Hold to Talk?

All Kasa Cams come equipped with a built-in microphone and speaker for two-way communications. From the live view screen (portrait or landscape) you lot can push the "Agree to Talk" button to start a conversation.

ane. Printing and concord the "Hold to Talk" push and yous will hear the chinkle indicating you lot tin beginning talking.

ii. Start talking

3. Release the "Hold to Talk" button when you've finished talking and y'all'll hear a chime as well.

Q7.12: Why can't I hear the sound of the camera when clicking the "Agree to Talk" push on the camera?

Our camera's 2-mode audio is half-duplex. It tin't transport and receive voice like instant calls at the same fourth dimension. It is similar to the walkie-talkie manner.

Q7.thirteen: How to view my Kasa photographic camera over the internet?

Users can view and manage the Kasa camera one time they link the camera successfully to the TP-Link Cloud server and the System LED on the photographic camera is solid green. Launch the Kasa app anywhere someday when you lot want to run into the camera. But if you cannot encounter the camera when yous are outside, please refer hither for some troubleshooting.

Q7.xiv: Does Kasa camera support local storage with a micro SD menu?

The KC105, KC115, KC400, KC410S, KC420WS support it.

However, the old cameras do not support local storage nor do they take micro SD carte slots, and all of the detected video clips, as well as manually recorded recordings from the Kasa cameras, are saved and stored on the TP-Link Cloud server and users are immune to view or download them based on their Kasa Care subscriptions.

Q7.xv: Can KC300 and KC310 use the same hub?

Yes! The hub (KH300/KH310) supports both KC300 and KC310 at the aforementioned fourth dimension, the maximum limit of the cameras connected is sixteen cameras for 1 hub.

Q7.xvi. Tin can I format the SD carte on the Kasa APP or practice I need to format the SD card through a computer?
You need to format the Micro SD menu on the Kasa app.

Q7.17. What is the significant of Class10 in SD cards?
SD cards are divided into Course 0/ii/4/6/10 according to different read and write speeds. Grade ten is i of the faster speed classes of SD carte flash memory.
Information technology's suggested to use an SD menu which read and write speed is Course x or above to piece of work with the KC105/KC115, if the SD card is Class 0/2/4/six card, we tin't promise information technology will work properly with the KC105/KC115.

Q7.18: How to setup the Schedule feature?

On the alive screen, there is the Schedule icon. Customers can set a time to turn off or on the photographic camera.

When the camera is off, its video stream service is disabled, which means yous cannot live view, and would not become any detection or notification. The camera is in standby mode.

Q7.xix: What's the subscription plan for Kasa Cam?

The subscription plan is as well called Kasa Care. Refer to the FAQ link for details:https://www.tp-link.com/us/back up/faq/1962/

Source: https://www.tp-link.com/us/support/faq/1959/

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